At Medix Script, we are committed to ensuring your satisfaction with our products and services. Our Return and Refund Policy outlines the conditions under which returns, refunds, or replacements are processed. Please read this policy carefully to understand your rights and responsibilities.
1. 30-Day Return and Refund Guarantee
We offer a 30-day return and refund policy for all eligible products. If you are not completely satisfied with your purchase, you may request a refund or replacement within 30 days of receiving your order.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (e.g., order number, receipt).
- Products damaged during shipping or incorrect items delivered are also eligible.
Note: We do not accept returns for products that have been opened, used, or tampered with due to health and safety concerns.
3. How to Initiate a Return or Refund
To request a return, refund, or replacement, please follow these steps:
- Contact Us:
Email our customer support team at info@medixscripts.com within 30 days of receiving your order. Include your order number and a brief description of the issue. - Provide Evidence (if applicable):
For damaged or incorrect items, include clear photos of the product and packaging in your email. - Receive Instructions:
Our team will review your request and provide instructions on how to proceed. For returns, we will provide details on where to ship the product back.
4. Refund Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days and issued via the original payment method used for the purchase.
Refund Conditions:
- Refunds for Bitcoin or other cryptocurrency payments will be made in the equivalent amount of the currency at the time of the refund, not the original transaction date.
- Refunds for payments made via bank transfer, Zelle, CashApp, or Western Union will be processed through the same method.
5. Replacements
If your product arrives damaged, is defective, or you received the wrong item, you can request a replacement at no additional cost. Replacement requests must be made within 30 days of receiving your order.
6. Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been opened, used, or tampered with.
- Orders returned after the 30-day return period.
- Products purchased during special promotions or clearance sales (unless defective).
7. Shipping Costs
- For eligible returns, we will cover the cost of return shipping for damaged or incorrect items.
- For other returns (e.g., unwanted items), the customer is responsible for shipping costs.
8. Cancellations
Orders can be canceled for a full refund before they are processed or shipped. Once an order has been shipped, it cannot be canceled but may be eligible for a return.
9. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please reach out to us at:
Email: info@medixscripts.com
We value your trust and strive to ensure your satisfaction with every purchase.
Medix Script – Your Health, Our Commitment.